Refund policy
Return Policy
Last Updated: 14.10.2023
Thank you for shopping at [Your Store Name]. We appreciate your business and want to make sure your shopping experience is as enjoyable as possible. If you are not entirely satisfied with your purchase, we're here to help with our 30-day return policy.
7-Day Return Policy
We have a 7-day return policy, which means you have 30 days after receiving your item to request a return. If you wish to return an item, please ensure it meets the following criteria:
1. Condition: The item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging.
2. Proof of Purchase: You will need the receipt or proof of purchase.
Please note that certain items are not eligible for returns, including but not limited to perishable goods, custom products (such as special orders or personalized items), personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.
Starting a Return
To initiate a return, please follow these steps:
1. Contact us at hello@artbaanoo.com to inform us of your intent to return the item. Please provide details about the item and the reason for the return.
2. Once your return request is accepted, we will send you a return shipping label and provide detailed instructions on how and where to send your package.
Please do not send items back to us without first requesting a return, as they will not be accepted.
Damages and Issues
We encourage you to inspect your order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and work to make it right.
Exchanges
If you wish to exchange an item for a different product, the fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please ensure that the item meets the criteria mentioned above.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@artbaanoo.com.
Return Address
For returning items, please use the following return address based on the fulfillment center where your package was sent from:
- Packages sent out from our US and Mexico fulfillment centers:
Return to: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273, USA.
- Packages sent out from our facility in Canada:
Return to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.
- Packages sent out from our Latvian facilities:
Return to: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Packages sent out from our Spanish facility:
Return to: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from our UK facility:
Return to: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ, UK.
- Packages fulfilled by our partner facilities in Australia (apparel orders):
Return to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia.
- Packages fulfilled by our partner facilities in Australia (non-apparel orders, except for phone cases):
Return to: 338 Albert St, Brunswick VIC 3056, Australia.
- Packages fulfilled by our partner facilities in Australia (phone cases):
Return to: 6 Axis Crescent, Dandenong South VIC 3175, Australia.
- Packages fulfilled by our partner facility in Japan:
Return to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan.
- Packages fulfilled by our partner facility in Brazil:
Return to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
If you choose to display a return address on your website, please include a disclaimer that it should be used exclusively for product returns. All other types of correspondence sent to this address will be returned to the sender, as we are not legally permitted to open correspondence that is not addressed to us.
If you have any questions or need further assistance with your return, please contact us at [hello@artbaanoo.com]. We are here to help. Thank you for shopping with ArtBaanoo.
Last Updated: 14.10.2023
Thank you for shopping at [Your Store Name]. We appreciate your business and want to make sure your shopping experience is as enjoyable as possible. If you are not entirely satisfied with your purchase, we're here to help with our 30-day return policy.
7-Day Return Policy
We have a 7-day return policy, which means you have 30 days after receiving your item to request a return. If you wish to return an item, please ensure it meets the following criteria:
1. Condition: The item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging.
2. Proof of Purchase: You will need the receipt or proof of purchase.
Please note that certain items are not eligible for returns, including but not limited to perishable goods, custom products (such as special orders or personalized items), personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.
Starting a Return
To initiate a return, please follow these steps:
1. Contact us at hello@artbaanoo.com to inform us of your intent to return the item. Please provide details about the item and the reason for the return.
2. Once your return request is accepted, we will send you a return shipping label and provide detailed instructions on how and where to send your package.
Please do not send items back to us without first requesting a return, as they will not be accepted.
Damages and Issues
We encourage you to inspect your order upon reception. If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and work to make it right.
Exchanges
If you wish to exchange an item for a different product, the fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please ensure that the item meets the criteria mentioned above.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded on your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@artbaanoo.com.
Return Address
For returning items, please use the following return address based on the fulfillment center where your package was sent from:
- Packages sent out from our US and Mexico fulfillment centers:
Return to: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273, USA.
- Packages sent out from our facility in Canada:
Return to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.
- Packages sent out from our Latvian facilities:
Return to: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- Packages sent out from our Spanish facility:
Return to: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from our UK facility:
Return to: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ, UK.
- Packages fulfilled by our partner facilities in Australia (apparel orders):
Return to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia.
- Packages fulfilled by our partner facilities in Australia (non-apparel orders, except for phone cases):
Return to: 338 Albert St, Brunswick VIC 3056, Australia.
- Packages fulfilled by our partner facilities in Australia (phone cases):
Return to: 6 Axis Crescent, Dandenong South VIC 3175, Australia.
- Packages fulfilled by our partner facility in Japan:
Return to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101, Japan.
- Packages fulfilled by our partner facility in Brazil:
Return to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
If you choose to display a return address on your website, please include a disclaimer that it should be used exclusively for product returns. All other types of correspondence sent to this address will be returned to the sender, as we are not legally permitted to open correspondence that is not addressed to us.
If you have any questions or need further assistance with your return, please contact us at [hello@artbaanoo.com]. We are here to help. Thank you for shopping with ArtBaanoo.